Contact & support
How can we help?
Write to us, email us directly, or find your answer in the docs.
Browse the documentationContact form
Write to us
Questions about installing, your licence, your data or anything else. We reply by email.
Message sent.
We’ll reply by email to . You’ll usually get a short confirmation email in a few minutes.
Support
What to includeHelp with MonetrixOS for Google Sheets
Installing the add-on, activating your licence, or using your workbook — write to us.
Privacy
Read the Privacy PolicyPrivacy questions and data requests
To ask what we hold about you, or to correct or delete it, write to our privacy address.
Social
Follow MonetrixOS
News about MonetrixOS and the upcoming app.
Activate your licence
Where to find your key, and what each activation error means.
Troubleshooting & FAQ
Fixes for copied workbooks, the sidebar, numbers and automation.
Permissions & your data
What Google asks you to allow, and what stays in your spreadsheet.
Buying & your licence
What one licence covers and what arrives by email.
Support
Questions, answered
Where do I find my licence key?
In the email you received after buying. Copy and paste it exactly as it appears. Can’t find the email? Search your inbox, spam and promotions folders for “MonetrixOS” or “Whop”. If it isn’t there, email support@monetrixos.com from the address you bought with.
My activation shows an error.
The sidebar shows the reason under the key. “Not valid” usually means part of the key is missing, or there are extra spaces around it. “Maximum number of workbooks” means your licence is already active in another workbook, often because you activated a copy. “Could not reach the licence server” is a connection problem: try again a little later; a failed attempt doesn’t use up your key. Every message is explained in Activate your licence.
The sidebar doesn’t open.
Open it from the MonetrixOS menu › Open. It only opens by itself if you turn on Settings › “Open the sidebar automatically when I open this workbook”. If you see “Something went wrong loading the app”, select Retry; if it keeps happening, close the sidebar, reload the browser tab and open it again.
Can I use it on my phone?
Google doesn’t offer add-ons in the Google Sheets apps for phones and tablets, or in mobile browsers. Use Google Sheets in a browser on a computer to open the sidebar. You can still view your workbook on your phone.
Can I get a refund?
No. All sales are final, so please read the docs before you buy. If you’re unsure whether MonetrixOS fits, email support@monetrixos.com first. See the Terms of Service.